How can we help?
- Steddy is made by Bui Quang Quy, an individual.
- Email: [email protected]
- Postal address: 14 duong 25a, Khu pho 20, Phuong Tan Hung, Ho Chi Minh City, 700000, Viet Nam
- Phone: +84 929 812 977
- We reply within 2 business days.
Manage or cancel your subscription
Where you manage it depends on where you subscribed.
- App Store: on your iPhone open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.
- Google Play: open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions. Cancel at least 24 hours before the renewal date.
- Web checkout (offered inside the app on iPhone in the United States; this website has no checkout): use the link in your receipt email. You can cancel any time before the renewal date.
Deleting your Steddy account cancels a web subscription but not an App Store or Google Play subscription.
Restore purchases
In the app, open the paywall or Settings › Subscription and tap Restore. It re-reads your App Store or Google Play purchase and any web subscription held by your Steddy account, so a purchase made anywhere comes back once you are signed in to the same account.
On a new phone, first sign in with the Apple or Google account you linked in Settings, then tap Restore. An account that was never linked cannot be reached from a new phone.
Move to a new phone
Before you switch, link Apple or Google in Settings. On the new phone, choose “I already have an account” and sign in with the same account; your history comes back.
Refunds
Apple and Google handle refunds for store purchases. Web purchases are refunded on request within 14 days. Details in the Refund Policy.
In the app: Settings › Delete account. Your data is erased right away. No access to the app? Email us. All the steps, what is deleted and what is kept are on Delete your Steddy account.
App Store or Google Play subscriptions must be canceled separately.